If you leave an update and your device becomes inoperable, perform a hard reset on the device for it to regain functionality.
Read more about hard resets here Step 5: The app will ask you to reset the bluetooth radio one more time again.
This is to cycle the bluetooth radio of the phone, which is a necessary step. If the app asks you to pair the device, say yes to that also.
Step 4: When asked by the app one more time, say yes when the app asks to turn on the bluetooth radio.
You may also not be able to unzip the file using the procedures described above, depending on the operating system that you are using.
In the latter case, please use a decompression tool.
If the app asks you to pair the device, say yes to that also.
After saying yes the phone will return to the app and the update will be finished.
To fix this, add the Steel Series and Steel Series Engine to your exclusions list.
You may have to reboot if you use the exclusions list.
We recommend you use the Internet to update if you can. You'll download the update to your computer, transfer it to a USB memory device, then transfer it to your SRS-X77.
Before downloading the firmware, please ensure that your computer is running one of the following operating systems and that you have the correct requirements for the USB flash drive: Note: Depending on your operating system, the file may be automatically unzipped when it is downloaded.